Customer Service

Write To Us

Write to us at shop@embn.com and we will come back to you as quickly as possible.

It’s suggested to provide as much information as possible, as well as your full name and Order Number (if you have one) as this will speed up receiving a response. 

Call Us

From the UK: 0333 241 4399

International calls: +44 (0)333 241 4399

Opening Hours

Our Customer Service team is always happy to help with any queries that you may have.  

The team is available to answer your queries via email, Monday to Friday (except UK National Holidays) from 9.00 am to 5.30 pm (GMT). 

Please allow 48 hours for a response. We always aim to offer a resolution within a 7 business day period.

Frequently Asked Questions

Have a read through our helpful FAQs, as you might find the answer you are looking for there.