Below are some frequently asked questions & common concerns of our customers.
If you have other questions, please just send us an email at firstname.lastname@example.org and we'll be happy to answer any of your questions.
- Delivery & Shipping
- Orders & Returns
- Product Sizing
- Other topics
How can I contact you?
Delivery & Shipping
If you haven’t received your order yet, please don’t worry.
International orders can get delayed in customs, so we do have to allow up to 35 working days for a parcel to be delivered.
See our delivery information.
Did you choose a tracked option when checking out? If not, it is unlikely that your order was sent using a trackable service.
If you did choose and pay for tracking, but you can’t track your order, please contact us and we will assist you with an update on your order.
Sometimes confirmation and dispatch emails filter through to the Spam or Junk folder in your email inbox.
Do check these, and if you still cannot find the email you’re looking for, please contact Customer Services.
Orders & Returns
Do you have an account with us?
Orders will only show in your account if you were logged into your account at the time of placing the order.
You can find helpful size guides included on the relevant product page. These should help you choose your desired size!
If still in doubt, get in touch with us and we can assist you with finding you perfect size.